{"id":14014,"date":"2022-02-08T19:07:00","date_gmt":"2022-02-08T18:07:00","guid":{"rendered":"https:\/\/www.taskrabbit.fr\/blog\/?p=14014"},"modified":"2023-07-28T19:08:58","modified_gmt":"2023-07-28T17:08:58","slug":"lorsquun-client-replanifie-une-task","status":"publish","type":"post","link":"https:\/\/www.taskrabbit.fr\/blog\/lorsquun-client-replanifie-une-task\/","title":{"rendered":"Lorsqu\u2019un client replanifie une Task"},"content":{"rendered":"\n

Vous avez planifi\u00e9 une task. Vous avez \u00e0 disposition vos outils ou du mat\u00e9riel. Vous \u00eates pr\u00eat(e). Alors que se passe-t-il si le planning d’un client change soudainement ?<\/p>\n\n\n\n

Les clients ont la possibilit\u00e9 de reprogrammer une task jusqu’\u00e0 3 heures avant<\/strong> le d\u00e9but de celle-ci. Nous avons rassembl\u00e9 quelques informations utiles pour vous permettre de mieux g\u00e9rer cet aspect de votre exp\u00e9rience de Taskeur.<\/p>\n\n\n\n

Maintenez votre Appli pour Taskeur \u00e0 jour<\/strong><\/h2>\n\n\n\n

Pour profiter des nouvelles fonctionnalit\u00e9s de Taskrabbit, assurez-vous que vous utilisez la version la plus r\u00e9cente de votre appli pour Taskeur. <\/p>\n\n\n\n

Si vous utilisez une ancienne version, vous continuerez \u00e0 recevoir une notification quand un client reprogrammera une task \u2014 il s’agit d’une notification Push qui s’affiche dans la description de votre task et dans le chat. Toutefois, dans la version la plus r\u00e9cente de l’appli, toute mise \u00e0 jour du planning pour une task existante s’affichera clairement dans la description de la task.<\/p>\n\n\n\n

\n\n\n\n
\"\"<\/figure>\n\n\n\n
\n\n\n\n

Pour qu’un client puisse replanifier, vous devez avoir accept\u00e9 la Task. <\/strong><\/strong><\/h2>\n\n\n\n

Les clients ne peuvent reprogrammer que les tasks que vous avez accept\u00e9es. Donc, si vous craignez qu’une invitation en attente ne soit reprogramm\u00e9e, ne vous inqui\u00e9tez pas. Toute modification du planning ne pourra intervenir que lorsque vous aurez une premi\u00e8re fois accept\u00e9 l’invitation \u00e0 la task. <\/p>\n\n\n\n

Vous vous demandez peut-\u00eatre : quelle est la meilleure fa\u00e7on de s’assurer qu’un client trouvera un cr\u00e9neau pour reprogrammer une task ? Tout simplement en tenant votre calendrier de tasks \u00e0 jour afin que les clients puissent facilement trouver un nouveau cr\u00e9neau en fonction de vos disponibilit\u00e9s. Si, pour une raison quelconque, vous ne pouvez pas effectuer la task \u00e0 l’horaire choisi par votre client, vous pouvez soit lui proposer un autre horaire, soit annuler la task.<\/p>\n\n\n\n

Quel est l’impact sur la dur\u00e9e planifi\u00e9e d’une task ?<\/strong><\/strong><\/h2>\n\n\n\n

Si un client a besoin de reprogrammer, nous conserverons les d\u00e9tails que vous avez d\u00e9finis lors de la r\u00e9servation. Cela signifie que la dur\u00e9e convenue pr\u00e9c\u00e9demment ne changera pas, sauf si vous d\u00e9cidez d’en ajuster l’\u00e9tendue apr\u00e8s en avoir discut\u00e9 avec votre client. <\/p>\n\n\n\n

Cela vous aide de deux fa\u00e7ons. Comme mentionn\u00e9 ci-dessus, cela permettra \u00e0 vos clients d’\u00e9viter toute annulation pure et simple. De plus, vous n’aurez pas \u00e0 red\u00e9finir le cadre et les objectifs de la task.<\/p>\n\n\n\n

Vous pourrez \u00e9galement replanifier la task dans une fen\u00eatre de 3 heures<\/strong><\/strong><\/h2>\n\n\n\n

Il est important de noter que vous, le Taskeur, pouvez \u00e9galement reprogrammer n’importe quelle task, jusqu’\u00e0 3 heures avant le d\u00e9but de celle-ci. Discutez de cela avec votre client afin que vous puissiez tous les deux convenir d’un nouvel horaire.<\/p>\n\n\n\n

Comme toujours, la communication est essentielle en cas de reprogrammation. Si les clients savent qu’ils peuvent vous faire confiance pour mener \u00e0 bien leur task, cela vous permettra d’obtenir de bonnes critiques, de bons conseils et un nouveau contrat \u00e0 l’avenir. <\/p>\n\n\n\n

Qu’en est-il des tasks en cours ou r\u00e9currentes ?<\/strong><\/strong><\/h2>\n\n\n\n

L’un des aspects les plus int\u00e9ressants de notre plateforme est qu’elle vous permet de programmer des tasks en cours ou r\u00e9currentes avec vos clients. Dans ces cas l\u00e0, les clients ne peuvent pas eux-m\u00eames reprogrammer. Ils doivent sugg\u00e9rer un nouvel horaire dans le chat, et c’est \u00e0 vous de reprogrammer une task en cours ou r\u00e9currente via votre appli pour Taskeur.<\/p>\n\n\n\n

\n\n\n\n

Comme toujours, notre objectif est de maintenir notre plateforme aussi flexible que possible afin que les Taskeurs puissent d\u00e9velopper des activit\u00e9s fructueuses de la mani\u00e8re qui leur convient le mieux et que les clients puissent recevoir l’aide qu’ils esp\u00e8rent aussi rapidement et facilement que possible. <\/p>\n","protected":false},"excerpt":{"rendered":"

Les changements de planning font partie int\u00e9grante de la vie, c’est pourquoi il n’est pas surprenant que certaines Tasks finissent par \u00eatre reprogramm\u00e9es.<\/p>\n","protected":false},"author":9,"featured_media":14015,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[119],"tags":[],"class_list":["post-14014","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-principes-de-base-des-tasks"],"acf":[],"yoast_head":"\nLorsqu\u2019un client replanifie une Task - Taskrabbit Blog (France)<\/title>\n<meta name=\"description\" content=\"Les changements de planning font partie int\u00e9grante de la vie, c'est pourquoi il n'est pas surprenant que certaines Tasks finissent par \u00eatre reprogramm\u00e9es.\" \/>\n<meta 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